IT Support
Keep your team productive with fast resolution of desktop, laptop, and user issues.
- Remote and on-site support
- Workstations and laptops
- Printers and network devices
Managed IT Services • Server Administration • Sofia & Bulgaria
Stop IT Downtime
Before It Costs You Business
Managed IT support, server administration, and 24/7 infrastructure monitoring for companies in Bulgaria. 2-hour response guarantee. 99.9% uptime. No in-house IT specialist required.
Sofiyamed Hospital
10+ Years Experience
Response <2h
99.9% Uptime
Managed IT Support
Server Administration
Windows Server
Linux
Virtualization
KVM · Hyper-V · VMware
Backup & Monitoring
Active Directory
2-Hour Response
DNS · DHCP · Group Policy
3
IT Specialists on the Team
10+
Years Combined Experience
5
Core IT Services
24/7
Remote Support Available
Case Study
Real Client. Real Results.
A medical environment with zero tolerance for failures — critical IT infrastructure for a hospital network across two locations.
Healthcare IT · Active Client
Sofiyamed Hospital
What We Do For Them
IT Support
Daily support for users and workstations across both locations. Active Directory with unified Group Policy.
Video Surveillance
IP cameras with 24/7 remote access to recordings. Coverage of critical zones at both hospital locations.
File Servers
Centralized storage with department-level permissions. Secure access to medical records from any location.
Backup & Monitoring
Automated 3-2-1 backup with daily verification. SMS alerts for anomalies on critical systems.
Virtualization — KVM & Hyper-V
Server consolidation via KVM and Hyper-V — less physical hardware, higher reliability, fast recovery.
Custom Software
Specialized internal applications automating administrative processes and hospital workflows.
System Administration
Windows Server and Linux administration — users, permissions, services, DNS, DHCP, and domain across both locations.
Network Infrastructure
LAN network setup and maintenance, managed switches, WiFi coverage and VLAN segmentation between departments.
IT Security
Firewall configuration, antivirus protection, patch management, and domain-level security policies.
Printers & Peripherals
Configuration and support of network printers, scanners, and medical peripherals at both locations.
2
Hospital Locations Under Unified Management
99.9%
Uptime on Critical Systems
0
Data Loss Incidents
<2h
Response for Critical Issues
About Us
Practical IT Solutions Without the Complexity
We partner with businesses that need a stable, well-maintained IT environment. We handle computers, servers, networks, users, virtual machines, and data protection.
Our focus: working solutions, clear communication, and real technical help — no hidden costs, no unnecessary complexity.
Windows Server
Linux
KVM
Hyper-V
VMware
Backup
Active Directory
How We Work
4 Steps to a Stable IT Environment
A clear process with no surprises — from the first call to ongoing support.
1
Free Discovery Call
We assess your current IT environment and discuss your business needs. No commitment, no fee.
2
Tailored Proposal
We provide a clear scope and transparent pricing for your specific situation. No hidden fees.
3
Implementation
We execute with minimal disruption to your operations — fast and organized.
4
Ongoing Support
Continuous monitoring, proactive maintenance, and <2h response for critical issues.
IT Outsourcing
Why Companies Outsource IT Support
Hiring a full-time IT specialist in Bulgaria costs 2,000–3,500 BGN/month in salary alone. IT outsourcing gives you our entire team with 10+ years of expertise at a significantly lower cost.
Fast Response <2 Hours
For critical issues, we respond remotely within 2 hours — no waiting for an in-house employee to return from vacation or sick leave.
A Full Team, Not One Person
Instead of one IT employee you get a team of specialists covering Windows, Linux, virtualization, servers, and networking — all in one place.
Lower Total Cost
No salary, insurance, training, or equipment costs. You pay only for actual work performed — no hidden charges or surprises.
No Long-Term Contract Required
We work flexibly — on-demand or with a monthly subscription. No long-term commitments, no hidden clauses.
Remote & On-Site Support
Most issues are resolved remotely within minutes. When an on-site visit is needed, we schedule it promptly throughout Bulgaria.
Proactive Protection
Monitoring, backup, and preventive maintenance means we detect problems before they impact your business operations.
Core Services
IT Services for Companies
Support, administration, virtualization, and data protection — everything for a stable IT environment.
Server Administration
Windows and Linux server administration, users, permissions, and domain environment.
- Active Directory & users
- Windows Server / Linux
- DNS, DHCP, Group Policy
Server Support
Diagnostics, configuration, stabilization and optimization of server environments.
- Physical and virtual servers
- Configuration and optimization
- Preventive maintenance
Virtualization
KVM, Hyper-V, and VMware for more flexible infrastructure and better resource utilization.
- KVM, Hyper-V, VMware
- Migration and deployment
- Resource optimization
Backup & Monitoring
Data protection, service monitoring, and early problem detection to prevent business impact.
- 3-2-1 backup strategy
- Server and service monitoring
- Alerts and notifications
Consultation & Audit
IT infrastructure audit, recommendations, and consultation for better organization and security.
- IT infrastructure audit
- Improvement recommendations
- Free initial consultation
Team
The People Behind ITReshenie
Contact our specialists directly. An experienced team with over 10 years of hands-on practice.
FAQ
Frequently Asked Questions
Answers to the most common questions from companies looking for IT support and outsourcing.
Do you only serve companies in Sofia or all of Bulgaria?
We are based in Sofia but serve companies throughout Bulgaria. Remote support covers 90% of cases without requiring on-site presence. For on-site visits in Sofia we respond within 2 hours; for Plovdiv, Varna, Burgas, and other cities we schedule a visit in advance.
How quickly can you respond to an urgent IT issue?
For critical issues that block operations, we respond remotely within 2 hours during business hours (09:00–18:00, Mon–Fri). For less urgent requests, we respond by end of business day. Subscription clients receive priority response.
Is IT outsourcing more cost-effective than hiring in-house?
In most cases, yes. Hiring a full-time IT specialist in Bulgaria costs 2,000–3,500 BGN/month in salary alone, plus social insurance, training, sick leave, and vacation. With IT outsourcing you get our entire team with 10+ years of experience at a significantly lower cost, only when you need it.
One employee can't know everything — we specialize in Windows Server, Linux, virtualization, networking, and backup simultaneously.
Do you work with small companies or only larger enterprises?
We work with companies of all sizes — from 3–4 users to 100+. Small businesses actually benefit most from outsourced IT support since they can't afford a dedicated specialist but still need a stable IT environment. No minimum user count or long-term contracts required.
Do you offer subscription-based support or only on-demand?
We offer both. You can contact us for a specific issue (one-time help) or sign a regular support contract with priority response and a fixed monthly cost. Send us an inquiry and we'll suggest the right option for your situation.
Do you offer a free initial consultation?
Yes. We offer a free initial consultation where we discuss your current IT environment, problems, and business needs. You don't need to know exactly what you need — just describe the situation and we'll propose a solution. Contact us by phone or via the contact form.
Ready to Stop Worrying About Your IT?
Send us an inquiry describing your current environment or the problem you want to solve. Free consultation, no commitment.
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